Q: What is included in Sygnal.io’s Done-For-You onboarding?
A: Sygnal.io’s Done-For-You onboarding includes a comprehensive setup service where our team configures your domain, Shopify store, and Facebook account. We handle all necessary configurations to ensure that your account is fully integrated and ready to use.
Q: How long does it take to get set up with Sygnal.io?
A: The setup process typically takes less than an hour if you follow the provided instructions. For those who need assistance, our team can complete the setup in 30 to 45 minutes.
Q: What kind of training and support does Sygnal.io offer?
A: Sygnal.io provides extensive training and support through a knowledge base, help center, live chat, and soon-to-be-released phone support. We also offer a community forum for users to share tips and advice.
Q: Is there a knowledge base or community forum for Sygnal.io users?
A: Yes, Sygnal.io has a knowledge base and help center accessible from the dashboard, as well as a live chat feature for immediate assistance. A community forum is also planned for future updates.
Q: How do I contact customer support if I encounter an issue?
A: You can contact Sygnal.io support via live chat on the website or within the dashboard, or by emailing [email protected]. Phone support will be available soon.
Q: Does Sygnal.io offer live chat, phone support, or email support?
A: Yes, Sygnal.io currently offers live chat and email support. Phone support will be introduced in future updates to further assist users.